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We bought a table, 3 chairs, and a bench to match our Hutch we had at Big Sandy in Parkersburg, WV. We bought the extended warranty of 3 years.

We have had the suite for 2 years and one of the backs on the chair is splitting on the top of the chair. We thought the table top was marble and so did the sales associate. Well, come to find out it is just a sheet that covers the top of the table that "looks" like marble. It is splitting on one side and is also starting to bubble.

So I called to have a work order filed. The man comes out and takes pictures of both the chair and the table top. We paid close to $900. Well, after they reviewed the pictures the called and offered us $200 store credit.

We denied. After further review they called and said they would give us a $492 in store credit. HER WORDS! We we thought we could get anything in the store.

After further talking with them they said no it had to be for another dining room suite and the one we have must be returned. That is a rip-off! It matches our hutch so we do not want to give it up. So if we did agree to that we would have to pay more out of pocket for another suite.

What kind of warranty is that? The suite we bought is no longer available and the chair back cannot be fixed. We are furious that they dictate what we have to spend the store credit on! The reason they want the suite back is so they can sell it again as a "scratch and dent" model.

So it will be sold twice. Plus we would have to pay more to get another suite "if" we could find one to match the hutch. So, if they cannot come up with a better offer I am going to write to the Attorney General's Office and let them decide what they think is the right thing for us, as a consumer. Plus the Better Business Bureau will also get a complaint on this matter.

Our whole house including appliances have come from a Big Sandy store. Needless to say we will NEVER buy from them again. I am just putting this out there to WARN people how there service works. They always have it set up so they come out to the good if something happens!!

So BEWARE OF BUYING FROM BIG SANDY especially if you buy an EXTENDED WARRANTY!!

Reason of review: Not as described/ advertised.

Location: Point Pleasant, West Virginia

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