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Bought a Flexsteel recliner sofa and love seat 8/1/17. The back of the sofa does not line up. They have been out twice to repair it, the last time was over 4 weeks ago they put in a new sub frame that had to come from China took 5 weeks to get it. After installing it...
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1.8
#1132238
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I purchased kitchen appliances. The delivery men came two hours earlier than expected, and was bringing the appliances in my home while a friend of mine was trying to remove my old ones. It was a total mess. I was supposed to have "white glove" delivery and also...
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1.1
#1127768
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If you don't mind over priced substandard furniture then Big Sandy is the place for you. But just a heads up...when your furniture arrives and it's damaged (twice) don't expect much of any concern from the sale associate who sold it to you or worst yet the folks who...
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1.5
#1099426
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Big Sandy Furniture - Great tent sale prices and experience!

Big Sandy Furniture
#1060772
4.7
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I've now bought two couches from this year's tent sale. I made reasonable offers and was honored my price- below the tent sale price! They also honored a coupon on a full-price item. Nice manager, comfy furniture. Charleston, WV.
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Recliner Review

Big Sandy Furniture
#1036283
1.3
Details
We bought two recliners not the cheap ones the spring has been repaired once and had popped through again. The spring causes back pain however big sandy can send a tech in 3 weeks . we have been Big Sandy customers for years I have contacted everyone i can think ...still no answers
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Short Review on February 10, 2017

Big Sandy Furniture
#1006103
Do not buy off a bigSandy you will not get what you paid for go somewhere else and get a better price and better quality
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Paramount Bedding Review

Big Sandy Furniture
#903231
1.5
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I would never buy anything from Big sandy. They don't stand behind their products and Blame manufactures. They also say they will get back to you and don't. I would rather pay more and have better customer service and peace of mind. I too would love to give a negative rating. Saddest part I was a long term loyal customer.
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My husband and I was in the store in Dublin Ohio on Sunday Aug.27th . Enjoying ourselves. Shopping getting the pieces we wanted to get another piece and was told a $100. Difference I agrue with Mr. Donavon about it for sbout an hakf of hr. He told me $250. The night we...
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#1094041
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I purchased Natuzzi sofa and love seat from Sandy's Furniture and cost me about $5,000 also I purchased 5 years warranty. From the delivery day I found problem in the product, the cushion is soft one side and firm other side, back support also defective. After...
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#1062397
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Being a disabled veteran and employed at the Columbus VA. I worked very hard to re-established my credit. I feel you are missing out on alot of business due to the credit company you deal with, my spouse and I attempted to purchase a kitchen set and laundry set for our...
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I liked
  • Sales persons and customer service
#1042434
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I purchased a leather love seat/recliners two years ago and have had nothing but problems with it. Before a year had passed the metal frame on the right side had to be replaced. A few months later the metal frame on the left side had to be replaced. Around the first of...
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2.2
Product
#1032382
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My boyfriend worked there at the time, But where me and him has been seeing it roughly and having very bad car problems. He went and talked to the manager nicely, explaining what was going on and how he had to find another job closer to home. At that time they were...
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1.0
#1028030
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i bought a 4 piece livingroom suit from Big Sandy as soon as I took the one piece ottoman out of the plastic I seen the whole bottom was broke so took it back and traded it in and with 2 months of getting it already had to have the couch fixed twice,and paid it off in...
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1.2
Product
#1012230
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I purchased a motorized recliner from Big sandy outlet in Ashland KY. Worse mistake ever!! It was literally peeling in the arms and seat within 2 months. They said they would fix it because it was under warranty. It took 3 months to actually get an appointment. Which...
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Anonymous
Anonymous

I totally agree...they have the worst furniture and customer service ever!!! Will never buy from there! Our couch and recliner is peeling as well and other recliner has neve...

#989182
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