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I purchased Natuzzi sofa and love seat from Sandy's Furniture and cost me about $5,000 also I purchased 5 years warranty. From the delivery day I found problem in the product, the cushion is soft one side and firm other side, back support also defective. After...
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#1062397
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Being a disabled veteran and employed at the Columbus VA. I worked very hard to re-established my credit. I feel you are missing out on alot of business due to the credit company you deal with, my spouse and I attempted to purchase a kitchen set and laundry set for our...
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I liked
  • Sales persons and customer service
#1042434
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I purchased a leather love seat/recliners two years ago and have had nothing but problems with it. Before a year had passed the metal frame on the right side had to be replaced. A few months later the metal frame on the left side had to be replaced. Around the first of...
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2.2
Product
#1032382
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Big Sandy Furniture - Great tent sale prices and experience!

Big Sandy Furniture
#1060772
4.7
I've now bought two couches from this year's tent sale. I made reasonable offers and was honored my price- below the tent sale price! They also honored a coupon on a full-price item. Nice manager, comfy furniture. Charleston, WV.
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Recliner Review

Big Sandy Furniture
#1036283
1.3
We bought two recliners not the cheap ones the spring has been repaired once and had popped through again. The spring causes back pain however big sandy can send a tech in 3 weeks . we have been Big Sandy customers for years I have contacted everyone i can think ...still no answers
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Short Review for February 10, 2017, Pc_description

Big Sandy Furniture
#1006103
Do not buy off a bigSandy you will not get what you paid for go somewhere else and get a better price and better quality
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Paramount Bedding Review

Big Sandy Furniture
#903231
1.5
I would never buy anything from Big sandy. They don't stand behind their products and Blame manufactures. They also say they will get back to you and don't. I would rather pay more and have better customer service and peace of mind. I too would love to give a negative rating. Saddest part I was a long term loyal customer.
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My boyfriend worked there at the time, But where me and him has been seeing it roughly and having very bad car problems. He went and talked to the manager nicely, explaining what was going on and how he had to find another job closer to home. At that time they were...
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1.0
#1028030
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i bought a 4 piece livingroom suit from Big Sandy as soon as I took the one piece ottoman out of the plastic I seen the whole bottom was broke so took it back and traded it in and with 2 months of getting it already had to have the couch fixed twice,and paid it off in...
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1.2
Product
#1012230
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I purchased a motorized recliner from Big sandy outlet in Ashland KY. Worse mistake ever!! It was literally peeling in the arms and seat within 2 months. They said they would fix it because it was under warranty. It took 3 months to actually get an appointment. Which...
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Anonymous
Anonymous

I totally agree...they have the worst furniture and customer service ever!!! Will never buy from there! Our couch and recliner is peeling as well and other recliner has neve...

#989182
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I purchased a love seat and 2 recliners. They are all powered reclining and are brown leather. They are CATNAPPER brand. Had them for a couple months and one of the motors quit working making the love seat recliner unusable (won't recline or close and was open when it...
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2.4
I didn't like
  • Being lied to about the quality
#964452
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I purchased a big screen TV 5 years ago and purchased an extended warranty that is to be refunded if not used. I contacted the store and was told I had to get refund in merchandise. I did not buy the warranty with merchandise, I paid cash. I expect a refund in cash....
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Anonymous
Anonymous

i bought a sofa and chair at big sandy furniture in pikeville ky i paid 1500.00 it fell apart in ayear i will not shop there again

Anonymous
Anonymous

i also bought a tv from big sandy they would not refund my money after 5 years i am going to find out what i can do about this for starters the bbb

1.0
Product
I liked
  • Totally dissatisfied
I didn't like
  • Warranty reimbursement in merchandise
  • Not giving me cash refund for not used warranty
  • Warranty reimbursement
#952544
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I was sad reading the negative reviews. The store manager was knowledgeable, made sure if he had to leave us that someone else was right there with us. Answered all our questions. Suggested financing which is an excellent choice as long as you make the payments. Gave...
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5.0
#942550
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We purchased a sectional and a adjustable bed and mattress, pillows, and mattress cover. After a lot of waiting and time on the phone with Big Sandy Polaris just for the sectional (we are still waiting for the ottoman); the first three deliveries twice we received...
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#938155
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