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1.5 Based on 6 reviews
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  • Customers like
    • Friendly sales woman jill and fast delivery 1
  • Customers don't like
    • Poor customer service 3
    • Being lied to about the quality 2
    • Poor ordering 1
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Big Sandy Furniture Jackson Furniture Sofa Review from Howard, Ohio
1 of 2

I looked for a long time for a sofa and love seat. I found several i liked at BIg Sandy located at Polaris, in Columbus, Ohio. I've never never been though anything like this. My furniture was delivered damaged twice and once not two pieces of furniture. I was on the phone and at the store all the time, trying to correct this situation. The store manager kept in contact with me and did everything he could to help me. However. I'm so... Read more

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I would never buy anything from Big sandy. They don't stand behind their products and Blame manufactures. They also say they will get back to you and don't. I would rather pay more and have better customer service and peace of mind. I too would love to give a negative rating. Saddest part I was a long term loyal customer.

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I bought a tv from big sandys had it about a month and it blew up I went to big sandy to get it fixed they sent a Service guy out he took a couple of pics and said I am ordering the parts to fix it says d they should b here in a week that was a month ago I have been to the store in Parkersburg wv twice and call customer service a couple times all they keep telling me Is the part is order needless to say I am still waiting to hear back from... Read more

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Customer service is a big joke at Parkersburg WV big sandy along with the store manager Lew. Customer service lied to me about a refund from corporate saying it was sent when it wasn't when I said I was going to call corporate they gave me wrong numbers. The lady that does the checks from corporate heard the whole conversation. The manager didn't care at all. The lady Jennie is sending our check in the morning. Worst service ever and I won't be... Read more

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My son bought 2 recliners from them and was fine the other a piece of ***. He paid over thousand dollars. We will never buy anything from them again.

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They tried to charge more than retail for mattress by adding a foundation to the order that we were not receiving. This to make up for the discounted Ergo Base and free pillow and sheets.

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We bought a table, 3 chairs, and a bench to match our Hutch we had at Big Sandy in Parkersburg, WV. We bought the extended warranty of 3 years. We have had the suite for 2 years and one of the backs on the chair is splitting on the top of the chair. We thought the table top was marble and so did the sales associate. Well, come to find out it is just a sheet that covers the top of the table that "looks" like marble. It is splitting on one side... Read more

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Went to buy a washing machine only one left was the display. Asked if i could buy it for full price! Manager told me in a very rude way that the display was worth more to then if they keep it than sale it? Dont know how you can stay in business that way but dont worry big sandy will never get any of my money!

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My boyfriend bought me a living room suit for are new house as part of my Christmas present it was delivered a day before Christmas, then 2 and a half weeks later are home was broken into and vandelised and are furniture was ruined so I go back to big sandy and not only where we promised with an extended warranty but we also purchased insurance on the furniture and now big sandy won't replace any of it and the guy told me bluntly and rude that... Read more

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I purchased a 55 inch tv from big sandy and had it 2 months and it went completely black and they have a 7 day return policy .please dont ever buy anything from them they are a rip off and i will never step foot in there again . Now i have to wait on a part to come in .and all i wanted was another tv and i have my receipt. I am so disappointed in them . But i should not have went there in the beginning . Read more

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