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2.1 Based on 8 reviews
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  • Customers like
    • Friendly sales woman jill and fast delivery 1
    • Totally dissatisfied 1
  • Customers don't like
    • Poor customer service 3
    • Being lied to about the quality 3
    • Warranty reimbursement in merchandise 1
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I purchased a love seat and 2 recliners. They are all powered reclining and are brown leather. They are CATNAPPER brand. Had them for a couple months and one of the motors quit working making the love seat recliner unusable (won't recline or close and was open when it broke). They came and fixed it - took 3 months! Then the recliner seat broke (springs in the seat). They came and replaced the seat on the recliner after another 3 months waiting.... Read more

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I purchased a big screen TV 5 years ago and purchased an extended warranty that is to be refunded if not used. I contacted the store and was told I had to get refund in merchandise. I did not buy the warranty with merchandise, I paid cash. I expect a refund in cash. I do not need additional merchandise. This store is a scam and needs to face legal action. I will be contacting the Attorney General to file a complaint. I recommend all... Read more

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I was sad reading the negative reviews. The store manager was knowledgeable, made sure if he had to leave us that someone else was right there with us. Answered all our questions. Suggested financing which is an excellent choice as long as you make the payments. Gave us a discount he didn't have to as it meant a definite sale. The delivery was great even though they brought one chair without power, but new chair came in three days and their... Read more

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We purchased a sectional and a adjustable bed and mattress, pillows, and mattress cover. After a lot of waiting and time on the phone with Big Sandy Polaris just for the sectional (we are still waiting for the ottoman); the first three deliveries twice we received damaged furniture and once they delivery was cancelled at the dock because it was damaged, but no one called to tell us, so that was the third time waiting for the furniture. Also, we... Read more

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Big Sandy Furniture Jackson Furniture Sofa Review from Howard, Ohio
1 of 2

I looked for a long time for a sofa and love seat. I found several i liked at BIg Sandy located at Polaris, in Columbus, Ohio. I've never never been though anything like this. My furniture was delivered damaged twice and once not two pieces of furniture. I was on the phone and at the store all the time, trying to correct this situation. The store manager kept in contact with me and did everything he could to help me. However. I'm so... Read more

Was this review helpful? 3 0

I would never buy anything from Big sandy. They don't stand behind their products and Blame manufactures. They also say they will get back to you and don't. I would rather pay more and have better customer service and peace of mind. I too would love to give a negative rating. Saddest part I was a long term loyal customer.

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I bought a tv from big sandys had it about a month and it blew up I went to big sandy to get it fixed they sent a Service guy out he took a couple of pics and said I am ordering the parts to fix it says d they should b here in a week that was a month ago I have been to the store in Parkersburg wv twice and call customer service a couple times all they keep telling me Is the part is order needless to say I am still waiting to hear back from... Read more

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Customer service is a big joke at Parkersburg WV big sandy along with the store manager Lew. Customer service lied to me about a refund from corporate saying it was sent when it wasn't when I said I was going to call corporate they gave me wrong numbers. The lady that does the checks from corporate heard the whole conversation. The manager didn't care at all. The lady Jennie is sending our check in the morning. Worst service ever and I won't be... Read more

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My son bought 2 recliners from them and was fine the other a piece of ***. He paid over thousand dollars. We will never buy anything from them again.

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They tried to charge more than retail for mattress by adding a foundation to the order that we were not receiving. This to make up for the discounted Ergo Base and free pillow and sheets.

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