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    • Poor customer service2
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    • Poor ordering1

  • Jun 26
  • Furniture and Decor
  • Camden, New York
  • Leather Sofa
  • 73
  • REVIEW RATING 5/5
Big Sandy Furniture - Big Sandys Blended Leather is JUNK ! Dont but it ! and they wont do anything to help you !
1 of 3

In 2010 we went to Big Sandy looking for a leather sofa. The sales lady convinced us that their blended leather was so much better than leather, and we believed her. We spent $2800.00 that we did not have on this couch. We purchased an extended 3 year warranty on the fabric also , and on the fourth year it began peeling like crazy and not in the normal wear areas ! This couch is just horrible ,... Read more

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There furniture is junk will never buy from them again Add comment

Furniture is junk!! I will never purchase from you again. Everyone I know will know what kind of junk you sell Add comment

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  • Jun 18
  • Furniture and Decor
  • South Charleston, West Virginia
  • Couch
  • 2
  • 2
  • 127
  • REVIEW RATING 5/5
Big Sandy Furniture - Review about Couch from South Charleston, West Virginia
1 of 3

Horrible horrible furniture and staff as well as the manager at South Ridge Store. I will never step foot in their door again and EVERYONE I know will know the problems I've had with them. Less than a year old couch and my frame has broke. The seam from my couch has ripped. They have came twice to fix it and now that my warranty is up they have said sorry. It will now come out of your pocket. The... Read more

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  • Jun 14
  • Furniture and Decor
  • Coatesville, Pennsylvania
  • Sofa
  • 35
  • REVIEW RATING 4/5

I purchased a sofa and love sit for Big Sandy's in Parkersburg WV 2 months ago. It took 2 weeks before I could pick up the furniture myself because they said the sofa they had was damaged. When we finally got the furniture home we took it out of the packaging to find that the sofa had a rip in the arm. So I called customer service and they informed me that it would take another week to receive a... Read more

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I bought a sectional and it has a rip in it at the seam they said they will send someone out and hasn't yet it was delivered on Mon and Tuesday we call and now Thursday and no one will call us back all we want them to is come out and fix it we live in Elyria Ohio the store is located on lake ave Add comment

  • Mar 04
  • Furniture and Decor
  • Chillicothe, Ohio
  • Recliner
  • 85
  • REVIEW RATING 3/5

We are long time customers of big sandy, called them 10 days ago with the part number of A broken recliner cable,, today we call again because was told we would get A call in A couple of days,, they called back telling me that they had to order the cable??? why did they not order it 10 days ago ?? said it would take 4 to 6 weeks,I went to amazon and found it $9,95 and it will here in 2 days,,... Read more

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  • Feb 21
  • Furniture and Decor
  • Germantown, Tennessee
  • Recliner
  • 110
  • REVIEW RATING 4/5

I will never purchase there again. I spent 4000.00 at the chillicothe store, 362.00 of which was the total care package. On January 31, 2015 I called to tell them my recliner wasn't working, they said we put it in the system, someone will call you. Waited....no call.....on February the 9th I called back, they said, oh, i don't see it in the sytem, i will put it in now, someone will call you. Did... Read more

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  • Jan 08
  • Furniture and Decor
  • Lancaster, Ohio
  • Queen Bed
  • 136
  • REVIEW RATING 4/5

On Nov 8,2014 I purchased a bed and a mattress from the Big Sandy store in Lancaster , Ohio. I had also purchased a couch and a love seat prior to this too and was to pick up everything on Nov 22. When picking up items the bed wasn't in and they didn't know why.Called store on Nov 24 it was never ordered now it will take 4 wks to come in, their comment was the girl we bought it from had quit no I... Read more

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  • Nov 28, 2014
  • Furniture and Decor
  • Parkersburg, West Virginia
  • Recliner
  • 99
  • REVIEW RATING 4/5

Then we were told it would be end of Nov NOW the say maybe dec 15!!!! Unbelievable I don't think they have any idea when the 2 recliners for over $1000.00 will be here.blah iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiikkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkcant believe I havr to enter a hundred words to make a complaint you will never get any more of my money!... Read more

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