• Poor ordering1 votes
  • Poor customer service1 votes
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I bought a sectional and it has a rip in it at the seam they said they will send someone out and hasn't yet it was delivered on Mon and Tuesday we call and now Thursday and no one will call us back all we want them to is come out and fix it we live in Elyria Ohio the store is located on lake ave Add comment

  • Mar 04
  • Furniture and Decor
  • Chillicothe, Ohio
  • Recliner
  • 40

We are long time customers of big sandy, called them 10 days ago with the part number of A broken recliner cable,, today we call again because was told we would get A call in A couple of days,, they called back telling me that they had to order the cable??? why did they not order it 10 days ago ?? said it would take 4 to 6 weeks,I went to amazon and found it $9,95 and it will here in 2 days,,... Read more

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  • Feb 21
  • Furniture and Decor
  • Germantown, Tennessee
  • Recliner
  • 57

I will never purchase there again. I spent 4000.00 at the chillicothe store, 362.00 of which was the total care package. On January 31, 2015 I called to tell them my recliner wasn't working, they said we put it in the system, someone will call you. Waited....no call.....on February the 9th I called back, they said, oh, i don't see it in the sytem, i will put it in now, someone will call you. Did... Read more

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  • Jan 08
  • Furniture and Decor
  • Lancaster, Ohio
  • Queen Bed
  • 98

On Nov 8,2014 I purchased a bed and a mattress from the Big Sandy store in Lancaster , Ohio. I had also purchased a couch and a love seat prior to this too and was to pick up everything on Nov 22. When picking up items the bed wasn't in and they didn't know why.Called store on Nov 24 it was never ordered now it will take 4 wks to come in, their comment was the girl we bought it from had quit no I... Read more

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  • Nov 28, 2014
  • Furniture and Decor
  • Parkersburg, West Virginia
  • Recliner
  • 77

Then we were told it would be end of Nov NOW the say maybe dec 15!!!! Unbelievable I don't think they have any idea when the 2 recliners for over $1000.00 will be here.blah iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiikkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkcant believe I havr to enter a hundred words to make a complaint you will never get any more of my money!... Read more

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  • Apr 08, 2014
  • Furniture and Decor
  • Chesapeake, Ohio
  • Recliner
  • 137

I financed a couch, chair, and ottoman which I received promptly!! The recliner which I paid for with cash and a grand total of 519.98 for still hasn't made it in from the manufacturer it has been 3 wks so far the salesman did not tell me it was on going to be this long to receive my chair or I would have bought a different one I asked if I could pick another chair for the same price that was in... Read more

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  • Sep 12, 2013
  • Furniture and Decor
  • Furniture Rental
  • 109

I have bought many things from Big Sandy a bought 17,000.00 dollars worth of stuff for my rentals and my home im still waiting for my couch and it has been two months now and on most of my other orders have been damages. im buying 4 more app. in Parkersburg and im thinking a bought going somewhere else for my other needs. im pissed off a bought the whole matter the services is bad. the people... Read more

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  • Jun 29, 2013
  • Appliances and Electronics
  • Front Loader Washer
  • 200

If you purchase anything from their store make sure you have a vehicle to pick your own items up! I paid $2000 for a front loader washer and dryer set. When the delivery guys came they had dented the washer and dryer! Both had several scratches. I mentioned it to the guys... the one said it wasn't his problem and they left! Called the store manager to report and he offered to give me $67 dollars... Read more

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  • Feb 09, 2013
  • Furniture and Decor
  • 212

Went to the Big Sandy in Cross Lanes wv. I bought a leather Chaise Lounge, paid for it, went home to get a vechile to go back and pick it up. 30 Min laters went back to pick it up, waited 40 min .while they walked around looking for them it. Finalllu a manager came to tell me that while I was gone they accidently sold it. It was the only one left. They said they could offer me a refund, like... Read more

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  • Aug 30, 2012
  • Furniture and Decor
  • Charleston, West Virginia
  • Chair
  • 136

August 11 2012 we purchased and paid in full for a chair from the Big Sandy Store in South Ridge, South Charleston and arranged to pick it up at the warehouse. No one phoned us by 29 Aug. We called and they said it was in. We drove to the warehouse today. It was not there. They had taken the wrapping off on it and put it on the floor. We refused it as we did not know who sat on it. We got at... Read more

Was this review helpful? 1 8

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