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2.1 Based on 3 reviews
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  • Customers like
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    • Poor customer service 2
    • Being lied to about the quality 1
    • Poor ordering 1
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  • Aug 25
  • Furniture and Decor
  • Cross Lanes, West Virginia
  • Couch
  • 82

After a year and 2 months this is what my couch is. They have come twice and sewed this area as well as 5 other areas on my sectional. Now that my year warranty is up it will be up to me to pay out of pocket to replace this. Also the frame (piece of wood broke in half) then poked through the back of the couch. They rigged this up and was told by the repair guy thankfully it was on the area... Read more

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I wish I could give them a negative star!!! Worst furniture I've ever purchased. They are very poor with customer service once the item is purchased. After having my couch (which I paid 2,000) has been sewed 2 separate occasions as well as the wood has busted through the back. They refuse to replace after 6 months. HORRIBLE. Don't buy from them. Add comment

Selected a living room suite for the color. But when they delivered it, it was a different color. They said it was the same color until I took a piece of it in a put it on the one that I had picked. Still they wof not make it good, will never buy from them again. Add comment

  • Jun 26
  • Furniture and Decor
  • Camden, New York
  • Leather Sofa
  • 121
Big Sandy Furniture - Big Sandys Blended Leather is JUNK ! Dont but it ! and they wont do anything to help you !
1 of 3

In 2010 we went to Big Sandy looking for a leather sofa. The sales lady convinced us that their blended leather was so much better than leather, and we believed her. We spent $2800.00 that we did not have on this couch. We purchased an extended 3 year warranty on the fabric also , and on the fourth year it began peeling like crazy and not in the normal wear areas ! This couch is just horrible ,... Read more

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There furniture is junk will never buy from them again Add comment

Furniture is junk!! I will never purchase from you again. Everyone I know will know what kind of junk you sell Add comment

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  • Jun 18
  • Furniture and Decor
  • South Charleston, West Virginia
  • Couch
  • 2
  • 2
  • 177
Big Sandy Furniture - Review about Couch from South Charleston, West Virginia
1 of 3

Horrible horrible furniture and staff as well as the manager at South Ridge Store. I will never step foot in their door again and EVERYONE I know will know the problems I've had with them. Less than a year old couch and my frame has broke. The seam from my couch has ripped. They have came twice to fix it and now that my warranty is up they have said sorry. It will now come out of your pocket. The... Read more

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  • Jun 14
  • Furniture and Decor
  • Coatesville, Pennsylvania
  • Sofa
  • 71

I purchased a sofa and love sit for Big Sandy's in Parkersburg WV 2 months ago. It took 2 weeks before I could pick up the furniture myself because they said the sofa they had was damaged. When we finally got the furniture home we took it out of the packaging to find that the sofa had a rip in the arm. So I called customer service and they informed me that it would take another week to receive a... Read more

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I bought a sectional and it has a rip in it at the seam they said they will send someone out and hasn't yet it was delivered on Mon and Tuesday we call and now Thursday and no one will call us back all we want them to is come out and fix it we live in Elyria Ohio the store is located on lake ave Add comment

  • Mar 04
  • Furniture and Decor
  • Chillicothe, Ohio
  • Recliner
  • 123

We are long time customers of big sandy, called them 10 days ago with the part number of A broken recliner cable,, today we call again because was told we would get A call in A couple of days,, they called back telling me that they had to order the cable??? why did they not order it 10 days ago ?? said it would take 4 to 6 weeks,I went to amazon and found it $9,95 and it will here in 2 days,,... Read more

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